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Frequently Asked Questions
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Yes, they are! Every Hardcore Hooked piece is handmade with love and care. Because each piece is made by hand, small variations in shape, tension or texture may occur. These are not flaws — they are part of what makes every piece unique.
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Please check the measurements and size guide provided on each product page before ordering.
If you're unsure about your size, please, contact me before placing your order and I'll be happy to help.
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This drop is handmade to order, so please allow some time for your piece to be prepared.
Orders from this drop will be shipped around mid to late October.
Please keep this in mind before placing your order. Your order will not be dispatched immediately after purchase.
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Because your piece is handmade! I make each item individually rather than keeping large quantities of finished stock ready to ship.
Your patience helps me make sure every piece receives the time and attention it deserves.
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At the moment, I only ship to European countries.
If you are on a different continent, please contact me, and I will see what I can do!
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If you are located in Spain, please select the Spanish shipping option at checkout.
This is the correct option for Spanish addresses and has a lower shipping cost.
If you live in Madrid, please choose the Madrid local shipping, so we can arrange a free shipping method.
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For online purchases, EU consumer rules generally provide a 14-day right of withdrawal from the date you receive your order, subject to applicable exceptions.
Returned items must be in their original condition and must not have been worn, washed, damaged or altered.
Certain products may be excluded from the right of withdrawal where a legal exception applies, including certain sealed hygiene-sensitive goods after their seal has been broken. This is the case with the bikini bottoms.
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Yes! 💌
If you need a different size or want to exchange your piece, the original item will need to be returned first and a new order will need to be placed for the new size/design.
This gives me the time I need to prepare your new piece properly.
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For a change-of-mind return, the customer is responsible for the return shipping costs, where permitted by applicable law and provided this information has been disclosed before purchase.
If the item is faulty, damaged, or incorrect, please contact me before returning it so I can arrange the appropriate solution.
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If your question isn't answered here, don't hesitate to reach out.
You can contact Hardcore Hooked through email, the contact form, or Instagram and I'll get back to you as soon as I can.
Thank you for supporting handmade 🖤